Careers at Proxim

Title: Technical Support Expert

Please find the below list of requirements that we will need for Technical Support - Tier 2 to meet.
Tier 2, two members between the hours of 8 am and 5 pm PST/ Mon to Fri

Experience:

• 5 years

Position Requirements:

• First and foremost, the team must speak fluent English; that was our number complaint from customers in the past.
• Tier 2 must have advanced RF knowledge
• Must have experience with networking advanced knowledge, including DHCP and VLANs
• Must have previous call center experience
• Ability to apply evolving technologies
• Troubleshoot, identify, correct and provide root cause analysis of technical issues
• Ability to identify and resolve customer service problems, including the ability to escalate the case to a higher level when necessary
• Strong analytical and problem-solving skills
• Have experience with Salesforce (optional)

Location:

• Hyderabad, India

To Apply:

• Please email your resumes to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Proxim is an Equal Opportunity Employer. Principals only.