Careers at Proxim
Title: Technical Support Expert
Please find the below list of requirements that we will need for Technical Support - Tier 2 to meet.
Tier 2, two members between the hours of 8 am and 5 pm PST/ Mon to Fri
- 5 years
- First and foremost, the team must speak fluent English; that was our number complaint from customers in the past.
- Tier 2 must have advanced RF knowledge
- Must have experience with networking advanced knowledge, including DHCP and VLANs
- Must have previous call center experience
- Ability to apply evolving technologies
- Troubleshoot, identify, correct and provide root cause analysis of technical issues
- Ability to identify and resolve customer service problems, including the ability to escalate the case to a higher level when necessary
- Strong analytical and problem-solving skills
- Have experience with Salesforce (optional)
- Hyderabad, India
Proxim is an Equal Opportunity Employer. Principals only.