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NEW EXTENDED HOURS!
The Proxim Technical Services Team is proud to announce that starting on September 2nd, we will be EXPANDING our HOURS of operation to 6:00 AM to 6:00 PM M-F (PDT).Phone Support
| Location | Technical Support | Business Hours | (UTC/GMT) |
| USA and Canada | +1-866-674-6626 | 6:00 a.m. to 6:00 p.m.* M-F PDT |
(UTC/GMT -7 hrs) |
| +1-408-383-7700 | 6:00 a.m. to 6:00 p.m.* M-F PDT |
(UTC/GMT -7 hrs) | |
| APAC | +91 40 23115490 | 9:00 a.m. to 6:00 p.m. M-F IST | (UTC/GMT +5:30 hrs) |
* NEW extended hours
Procedure for Contacting Technical Support:
- All Customers are entitled to 90 days of free Technical Support beginning when they receive the product from Proxim's reseller or distributor. Technical Support is defined as communication via the Proxim Support website and/or via telephone.
- Outside of the 90 day period, Technical Support will be based upon a fee structure. Up to 4 hours of Technical Support for currently available products will be provided at a flat fee of $125 for the indoor AP's and client cards and $250 for all other Proxim products. Technical Support that will extend beyond the 4 hours will be charged at a per hour rate of $125 an hour. This Technical Support fee is payable in addition to any RMA fee that may have to be charged to subsequently repair the product.
- Products that Proxim declare as EOL (End of Life) or discontinued are not subject to the flat rate and Technical Support will be charged on a per hour basis (4 hours minimum) at a per hour rate of $125 an hour. Technical Support is provided on a "Best Effort" basis provided Technical resources are still available. This Technical Support fee is payable in addition to any RMA fee that may have to be charged to subsequently repair the product.
- Note that Proxim is unable to support or warrant any equipment that has been modified, whether this modification is physical, or if third-party software codes have been loaded onto the product
To provide even greater protection, Proxim offers a cost effective support program called ServPak. ServPak is a program of enhanced service options that can be purchased as a bundle or individually and can be tailored to meet your specific needs.
In the event that you need to contact Proxim Technical Support be sure to include relevant ServPak Contract Number and the model and serial number of the product in question. The serial number appears on the product label and is usually in the following format: ##UT######## or ##UC########.