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Procedure for Contacting Technical Support:

Tech Support for Current Products during Warranty Period

All Customers are entitled to free Technical Support for the Proxim products they purchase from Proxim’s authorized resellers or distributors. Technical Support is defined as communication via the Proxim Support website (http://support.proxim.com) and/or via telephone. This technical support will be provided for free for the entire time the product is covered by a Proxim warranty. The term of Proxim’s warranty is determined according to the agreement under which the product was sold and generally varies from 3 months to 2 years depending on the product. If a customer disagrees with Proxim’s determination of warranty duration, a request for review supported by a copy of all product purchase documentation may be submitted.

Tech Support for Current Products after Warranty Period

After the warranty period, Technical Support on products then being sold by Proxim will be based upon one of the following three options customers can choose:

• Customers can choose to purchase one of Proxim’s ServPak extended warranty and enhanced support packages for the product
• Customers can choose to purchase one-time per-incident technical support for the product for a fee (payable in advance by major credit card) of:
• $29.00 USD for access point and client products
• $69.00 USD for point-to-point, point-to-multipoint, ProximVision, and other Proxim products
• This fee will be applied to any RMA fee that may be charged to subsequently repair the product
• Customers can choose to call the reseller or distributor who sold them the product for technical support

Tech Support on Discontinued Products

Technical Support on some products that Proxim has declared as EOL (End of Life) or otherwise is no longer selling is available based upon one of the following three options customers can choose:

• For some discontinued products, customers can choose to purchase one of Proxim’s EOL ServPak support packages for the product
• No EOL ServPak support package will be available for any product discontinued more than 5 years ago
• No EOL ServPak support package is available for certain discontinued products
• Customers can choose to purchase one-time per-incident technical support for the product on a per hour basis at a rate of $125 an hour (4 hours minimum payable in advance by major credit card). This fee is payable in addition to any RMA fee that may be charged to subsequently repair the product.
• Customers can choose to call the reseller or distributor who sold them the product for technical support

All Proxim Technical Support for discontinued products, whether through an EOL ServPak package or otherwise, is provided on a “best effort” basis and is subject to the continued availability of necessary components, equipment, and other technical resources.

General

For more details about Technical Support for products covered by a Proxim warranty, for out-of-warranty products, and for discontinued products, contact Proxim Technical Support at Proxim’s Support website (http://support.proxim.com) or call the numbers listed above.

Note that Proxim is unable to support or warrant any equipment that has been modified, whether this modification is physical, or if third-party software codes have been loaded onto the product.

To provide even greater protection, Proxim offers a cost effective support program called ServPak. ServPak is a program of enhanced service options that can be purchased as a bundle or individually and can be tailored to meet your specific needs. If you are interested in learning more, please visit our website at http://www.proxim.com/support/servpak

In the event that you need to contact Proxim Technical Support be sure to include relevant ServPak Contract Number and the model and serial number of the product in question. The serial number appears on the product label and is usually in the following format: "##LL######## where # is a number and L is a letter."